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Full Refund
if you don’t receive your order

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

Refund or Keep
items not as described

If your item is significantly different from the seller’s original product description, you can return the product for a full refund or can choose to get a partial refund and keep the product.

How does Buyer Protection work?

1 Contact the Seller

If your order hasn’t arrived within the promised time, or isn’t as described – contact the seller.

Most sellers are happy to quickly resolve any issues.

2 Open Dispute to Make a Refund

If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.

Here, you can formally discuss solutions with the seller.

3 Escalate Dispute to AliExpress

If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.

We will mediate between you and the seller to resolve the problem

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Video: Buyer Protection